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priyankay
Level 7

DLP evidence is not avilable

Hi All..,

DLP i am not able to see the evidence and its showing the message "evidence is not avilable"

Evidence folder is in sharing with all permissions.

If i am sending any mail or any screenshot info not showing in DLP monitor.

Suggest me the steps to clear the issue..

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9 Replies
rackroyd
Level 16

Re: DLP evidence is not avilable

Moving to DLP group, which seems a closer match.

Note though that more information may be required to assist.

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priyankay
Level 7

Re: DLP evidence is not avilable

Hi rackyord..,

In DLP we gave full access to the shared folders

Eventhough in the DLP monitor when i click on evidence its showing "evidence is not avilable"

Why is happening like this..??

I thought may be the shared folder is not accessing properly in the network..

Is this a reason or it could be any other reason..??

I am attaching a screenshot please find it and guide me to resolve the issue..

evidence is not avilable.png

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rackroyd
Level 16

Re: DLP evidence is not avilable

I'm afraid I only work with ePO, not DLP, which is why I spotted and moved the thread as you logged it under ePO.

Someone with DLP experience will need to comment.

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georgec
Level 13

Re: DLP evidence is not avilable

Is the evidence folder getting data from the client machines? You should see folders and files with random names.

Message was edited by: georgec on 5/8/13 5:10:15 AM CDT
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priyankay
Level 7

Re: DLP evidence is not avilable

Hi georgec

I am new to McAfee please help me to resolve the issue

Here we have 2 ePO's

In one ePO ,evidence folder is getting data from the client machines.Other ePO few days back data and all the activities are showing in the DLP monitor.From 2 days onwards no event is generated even they sent mails from the system where DLP agent is active also.

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priyankay
Level 7

Re: DLP evidence is not avilable

Is evidence  will be generated even if  we send a mail in offline ...

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georgec
Level 13

Re: DLP evidence is not avilable

Only if the protection rule is activated for "Offline".

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priyankay
Level 7

Re: DLP evidence is not avilable

In protection rule i enabled the store evidence for both online and offline

I am attching the screenshot

Capture.PNG

Even after enabling this option also if any one is sending mail in offline "evidence is not avilable" is showing.

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priyankay
Level 7

Re: DLP evidence is not avilable

Hi georgec..,

I am able to view the evidence only for few users..

It's a problem with user permissions or with inertnal network.???

Please suggest how to verify that in differeny ways..???

Thanks

Priyanka Y

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