While trying to access the evidence folder,its coming up with an error. "Evidence not available"
We had configured the evidence folder as per the settings from the manual.
You need to make sure the permissions are set correctly on the Server hosting it, that is a permissions error you are recieving it looks like to me. you may also need to changea line in a specific .ini file to Domain Users in order to access it. I have that File name saved at work and can get that too you on Monday if not resolved by then..
The Evidence folder is set for the permissions correctly.We have followed the installation manual point by point.What happens is that any files that are transferred by myself,would be opened in the Evidence folder.Anyone else files if we are trying to access,comes up either with evidence storage not available or with a decryption failed message..I am attaching the decryption failure erros
On checking the evidence folder,the folder is accessible and the mentioned file is present as well..
When you try to do these from start menu -> run, what result are you getting:
Can you browse to DlpEvidence$ and see this specific evidence is still there in the folder?
Yes,the file is accessible.What I am suspecting is that the association between the sql table entry and the file resource might be missing/corrupted.I am trying to understand how to check that or for some reason the file is unable to be decrypted.
From the extension type - this seems to be an encrypted file. Strange!
I am not able to recollect if you can access this file directly from the DLP monitor? Can you give a try?
OK. I was going through the readme file for DLP 3.0 and it says - As part of the McAfee HDLP software version 3.0 compliance with the FIPS 140-2 security standard, all evidence files are encrypted with AES algorithm.
Can you try to create another evidence for a file and open that from DLP monitor window? What result you see?
What type of authorization group you using for DLPWCF services? If not everyone, can you add everyone and see it still you get the problem?