I'm trying to set vpn connectivity in my windows configuration client strategy. I put the IP address of the VPN gateway but when I open the vpn tunnel, DLP seems to not detect the IP of the VPN gateway. I don't understand how DLP works about this parameter
How does DLP checks on the windows 10 client the VPN connectivity ? In the route table ? Inside all IP configuration parameters on the W10 client ?...
I'm using DLP 11.1
The agent periodically queries the DNS for the ePO IP using the domain/user that is used for Windows login. By default, the agent tries to connect to the ePO every 30 seconds.
Therefore when connecting to the corporate network from a public network (for example Starbucks wireless) using VPN, the agent finds the ePO and works as Online.
In some cases the Domain to which the VPN connects and the user credentials used by the end-user for the current login session are different.
In such a case the Agent is not able to connect to the ePO and works in Offline mode.
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I'm sorry but you don't answer my problem.
If I specify an IP address and port for VPN connectivity that DLP detect even if ePO server is reachable from VPN, DLP is in vpn connectivity. I have already a strategy for external nomadism and it's working fine.
I am in the case the IP address of the VPN gateway is not detected by DLP in a specific configuration (Internal WIFI + VPN). So why the IP address of the gateway is not seen by DLP ?
Hi @RegisL ,
Thank you for writing in here.
Could you please elaborate the issue in detail with possible screenshots, so that we would be able to help you on the same with better understanding.
When we connect the DLP installed machinefrom the public networkl it shows connect via VPN network but there is no VPN connectvity in that machine.
Thanks in advance.
Sorry for this late answer. I resolved my issue. What you have to know is DLP needs network feedback.
If you have a VPN working only in UDP protocol, DLP has no return so it cannot detect it is in VPN connectivity mode.
You should have a VPN working in TCP mode or use and IP and port in TCP opened only on VPN network.