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mlajoie
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DLP and Wise Package Studio

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This link describes the issue we are seeing:.

https://www.symantec.com/connect/forums/wisescript-package-editor-errors-when-writing-text-file

It is my understanding that we are using the same version in the link. 

Because fcag.exe is reading the file, it is getting "locked", the wise installer can't write to it and, ultimately, the install fails. We didn't see it as much with 11.0.7 but are definitely seeing it with 11.3. 

Any thoughts on what we can do with DLP to negate the issue?

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McAfee Employee JaganA
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Re: DLP and Wise Package Studio

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@mlajoie Thanks for choosing Support Community.

I don't have complete understanding on Wise Package. 

AFAIK, this seems to be a software. If an executable file is available for this, could you make it a Trusted in the application template and check?

To know how to do, refer to the following article:

https://kc.mcafee.com/corporate/index?page=content&id=KB86807&actp=null&viewlocale=en_US

 

JaganA
McAfee Employee

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If yes, click "Accept as Solution" in my reply and together we can help other members?

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McAfee Employee JaganA
McAfee Employee
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Message 2 of 3

Re: DLP and Wise Package Studio

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@mlajoie Thanks for choosing Support Community.

I don't have complete understanding on Wise Package. 

AFAIK, this seems to be a software. If an executable file is available for this, could you make it a Trusted in the application template and check?

To know how to do, refer to the following article:

https://kc.mcafee.com/corporate/index?page=content&id=KB86807&actp=null&viewlocale=en_US

 

JaganA
McAfee Employee

Was my reply helpful?
If yes, click "Accept as Solution" in my reply and together we can help other members?

View solution in original post

mlajoie
Level 10
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Re: DLP and Wise Package Studio

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We figured out it was possibly an OAS issue.  BUT.  I'm keeping this KB handy.  Thanks for providing!

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