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DLP agent becomes on and off occasionally.

On my PC (winodws 7 SP1), a DLP agent is acting  very unstable.

On booting, it should load up the agent, but it doesn't often appear!!!!

If the agent does not show up, then no events are collected.

Is it because I am using Win7 SP1?? but  some PCs in a company acts the same

5 Replies

Re: DLP agent becomes on and off occasionally.

Hi,

Did you exclude Fcag Services from Virus Scan ?

BR

Re: DLP agent becomes on and off occasionally.

Yes I did..

Some guy said to me that I need to exclude the FCAG service for better performance.

Re: DLP agent becomes on and off occasionally.

Did you check all the fcag processes appearing in your task manager. The HDLP icon is a little flaky with win 7 due to UAC but the processes should run fine.

Did you get a chance to contact support and raise a service request?

- AB

Re: DLP agent becomes on and off occasionally.

Yes, I opened a case for this.

This issue, however, does not limited to win7. Some of our XP have the same problem.

When no Icon appears, some of fcag processes are not running.

The current solution is a reinstallation, but I don't know when it will happend again. It happens occasionally.

Re: DLP agent becomes on and off occasionally.

Just wonder, What does an exclusion from VSE have to do with DLP's status? How does it affect to the performance?

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