On my PC (winodws 7 SP1), a DLP agent is acting very unstable.
On booting, it should load up the agent, but it doesn't often appear!!!!
If the agent does not show up, then no events are collected.
Is it because I am using Win7 SP1?? but some PCs in a company acts the same
Did you check all the fcag processes appearing in your task manager. The HDLP icon is a little flaky with win 7 due to UAC but the processes should run fine.
Did you get a chance to contact support and raise a service request?
Yes, I opened a case for this.
This issue, however, does not limited to win7. Some of our XP have the same problem.
When no Icon appears, some of fcag processes are not running.
The current solution is a reinstallation, but I don't know when it will happend again. It happens occasionally.