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jocer
Level 9
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Message 1 of 10

DLP Web Protection and Blank destination is not Available

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Hello,

I have just come across to a couple of Incidents related to the Web Protection rule, where it successfully prevented file uploads, however the Additional Information section is completely blank.

I have enabled chrome option for windows client configuration

Is this an issue or is there a reason for it?

Many thanks.

 

 

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jocer
Level 9
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Message 4 of 10

Re: DLP Web Protection and Blank destination is not Available

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extension dlp wasn't installed on machine

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jocer
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Message 7 of 10

Re: DLP Web Protection and Blank destination is not Available

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Hi.
Check and update to the latest version of chrome.

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jsubbura
McAfee Employee
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Message 2 of 10

Re: DLP Web Protection and Blank destination is not Available

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Hi @jocer ,

Thank you for writing in here.

Additional information section with respect to the web protection rules shows you the URL information to which the data the uploaded. 

In chrome, to get the URL information you would need to have the DLP chrome extensions present in your client machine chrome browser. 

Kindly make sure you have the below option enabled in your windows client configuration. If its not checked then DLP will not be able to collect the URL information and the Additional information section would be blank.

"Chrome web extension - for identifying address bar URL"

client config.PNG

Some organization group policies would block the chrome extensions from being loaded by the applications. Kindly make sure that there are no such restrictions to load the DLP chrome extensions in your chrome browser. If you have the DLP Chrome extensions in your browser you can verify the same as below,

chrome dlp extension.PNG

 

dlp extension.PNG

 

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Thank you

Regards,
Jithendran S
McAfee Employee
jsubbura
McAfee Employee
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Message 3 of 10

Re: DLP Web Protection and Blank destination is not Available

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Hi @jocer ,

Good Day!

Curious to know if the issue has been fixed or not in your end as per the suggestion above?

 

Thank you.

Regards,
Jithendran S
McAfee Employee
jocer
Level 9
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Message 4 of 10

Re: DLP Web Protection and Blank destination is not Available

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extension dlp wasn't installed on machine

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jsubbura
McAfee Employee
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Message 5 of 10

Re: DLP Web Protection and Blank destination is not Available

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Hi @jocer ,

Thank you for the update 🙂 

Kindly make sure it's installed for getting destination details.

 

Regards,
Jithendran S
McAfee Employee
sati
Level 8
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Message 6 of 10

Re: DLP Web Protection and Blank destination is not Available

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hi @jsubbura 

i also have similar problem where few of the machine are not showing anything under additional information section. is there a way we can find out if DLP extension is available on the machine from ePO? also, if we redeploy DLP software will Chrome extension gets installed with DLP agent or will it get downloaded from internet separately. Please advise.

jocer
Level 9
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Message 7 of 10

Re: DLP Web Protection and Blank destination is not Available

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Hi.
Check and update to the latest version of chrome.

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sati
Level 8
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Message 8 of 10

Re: DLP Web Protection and Blank destination is not Available

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Hi, Thanks .

so if we update the chrome to latest would the DLP extension be part of it or still need to be installed from chrome app store

jocer
Level 9
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Message 9 of 10

Re: DLP Web Protection and Blank destination is not Available

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As for me, I only updated chrome.

sati
Level 8
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Message 10 of 10

Re: DLP Web Protection and Blank destination is not Available

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I see..alrite,...thanks
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