I have just come across to a couple of Incidents related to the Web Protection rule, where it successfully prevented file uploads, however the Additional Information section is completely blank.
I have enabled chrome option for windows client configuration
Is this an issue or is there a reason for it?
Solved! Go to Solution.
Hi @jocer ,
Thank you for writing in here.
Additional information section with respect to the web protection rules shows you the URL information to which the data the uploaded.
In chrome, to get the URL information you would need to have the DLP chrome extensions present in your client machine chrome browser.
Kindly make sure you have the below option enabled in your windows client configuration. If its not checked then DLP will not be able to collect the URL information and the Additional information section would be blank.
"Chrome web extension - for identifying address bar URL"
Some organization group policies would block the chrome extensions from being loaded by the applications. Kindly make sure that there are no such restrictions to load the DLP chrome extensions in your chrome browser. If you have the DLP Chrome extensions in your browser you can verify the same as below,
Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!
Hi @jocer ,
Curious to know if the issue has been fixed or not in your end as per the suggestion above?
i also have similar problem where few of the machine are not showing anything under additional information section. is there a way we can find out if DLP extension is available on the machine from ePO? also, if we redeploy DLP software will Chrome extension gets installed with DLP agent or will it get downloaded from internet separately. Please advise.