Showing results for 
Search instead for 
Did you mean: 

DLP Prevent - .eml evidence, not clickable link

Dear community,


Did you ever encountered issue with DLP incident where under "evidence" tab, .eml evidence is not clickable (no hyperlink) ? All attachments from the captured email are clickable except .eml itself

DLP 11



2 Replies

Re: DLP Prevent - .eml evidence, not clickable link

I am receiving the same error in DLP 9.3 as well. There is no link to download the evidence.

Re: DLP Prevent - .eml evidence, not clickable link

Check size limit for the evidence. It is the cause in most cases... but not all of them 

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support

    • Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center