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DLP Prevent - .eml evidence, not clickable link

Dear community,

 

Did you ever encountered issue with DLP incident where under "evidence" tab, .eml evidence is not clickable (no hyperlink) ? All attachments from the captured email are clickable except .eml itself

DLP 11

 

 

2 Replies

Re: DLP Prevent - .eml evidence, not clickable link

I am receiving the same error in DLP 9.3 as well. There is no link to download the evidence.

Re: DLP Prevent - .eml evidence, not clickable link

Check size limit for the evidence. It is the cause in most cases... but not all of them 

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