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DLP Policy Manager "Apply policy failed" after install of DLP 11.5 extension

Everything works when using DLP 11.4 extension, but after I update to DLP 11.5 extension I cannot apply a policy from policy manager. If I revert to 11.4 extension, it works, but I do have 11.5 DLP clients installed for testing at this point. (I hope backward compatible).

"Apply policy failed"

Any ideas?

 

In the orion log.:

 

2020-07-24 14:38:57,119 ERROR [http-nio-8443-exec-49] action.PolicyAssignmentActions  - Failed to assign policy:<MY POLICY NAME> with ID:44a124c8-3730-4fa9-90a3-cXXXXXX12. Error:Failed to Apply policy:<MY POLICY NAME> with ID:44a124c8-3730-4fa9-90a3-cXXXXXX12. error: Cannot generate key
java.lang.Exception: Failed to Apply policy:<MY POLICY NAME> with ID:44a124c8-3730-4fa9-90a3-cXXXXXX12. error: Cannot generate key
	at com.mcafee.udlp.policy.service.PolicyServiceImpl.applyPolicy(PolicyServiceImpl.java:450)
	at com.mcafee.udlp.policy.action.PolicyAssignmentActions.applyPolicies(PolicyAssignmentActions.java:285)
	at com.mcafee.udlp.policy.action.PolicyAssignmentActions.applyPoliciesAction(PolicyAssignmentActions.java:260)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)

 

 

2 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 3

Re: DLP Policy Manager "Apply policy failed" after install of DLP 11.5 extension

Hello @ISmith 

Thanks for your post.

Afaik, It should be get checked by DLP Team.

Can you please post this to the DLP channel and see what they are suggesting.

https://community.mcafee.com/t5/Data-Loss-Prevention-DLP/bd-p/data-loss-prevention

Or,
You can open a Service Request with the Support.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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McAfee Employee
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Message 3 of 3

Re: DLP Policy Manager "Apply policy failed" after install of DLP 11.5 extension

Moved to DLP group.

By any chance, what is the ePO version you are using?

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