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DLP Policy Manager isn't loading

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Hi,

I'm having some issues with McAfee DLP Policy Manager.

2 weeks ago, I added some rules like Removable storage device and it was working. I could access the DLP Policy Menu.

Since 4 days, the rules are still working but I can't access the DLP Policy Menu and I don't know why.

When I try to access it via Menu -> Data Protection -> DLP Policy, the following message appears: "Please wait while McAfee DLP Policy Manager is loading..." but nothing is happening.

I don't know how to solve this problem.

I'm using the following OS/Softwares/Extensions:

Windows 7 64-bit

ePolicy Orchestrator v5.0.1.228

Data Loss Prevention v9.3.0.617

McAfee Agent v4.8.0.333

1 Solution

Accepted Solutions
cnorris
Level 10
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Message 2 of 2

Re: DLP Policy Manager isn't loading

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The first thing to spring to mind is that Windows Update has install IE11 and broke DLP Policy Manager. If so then look in Add/Remove Programs under 'updates' and uninstall it. IE will then revert to the previous working version.

many thanks

Chris Norris

Global Support Engineering Operations

McAfee

1 Reply
cnorris
Level 10
Report Inappropriate Content
Message 2 of 2

Re: DLP Policy Manager isn't loading

Jump to solution

The first thing to spring to mind is that Windows Update has install IE11 and broke DLP Policy Manager. If so then look in Add/Remove Programs under 'updates' and uninstall it. IE will then revert to the previous working version.

many thanks

Chris Norris

Global Support Engineering Operations

McAfee