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jrawdin
Level 8

DLP Management Tools keeps trying to install

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I am trying to use DLPe 9.3 with ePO 4.6. When trying to access the DLP Policy page IE (IE 9.0.8112.16421 64-bit) prompts me to install DLP Management Tools. After the installation it tells me to reload the page, so I log out and log back in. I am again prompted to install DLP Management Tools even though it is already installed. This occurrs every time I try to access the page. I have tried uninstalling IE 9 and using IE 8, deleting IE cookies, and unistalling/reinstalling DLP Management Tools. None of these have worked.

Message was edited by: jrawdin on 4/22/14 8:56:12 AM CDT

Message was edited by: jrawdin on 4/22/14 8:56:21 AM CDT
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jrawdin
Level 8

Re: DLP Management Tools keeps trying to install

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I am not able to change that setting on my enterprise machine. I was able to work around the problem by using 32 bit IE instead of 64 bit.

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bphang
Level 10

Re: DLP Management Tools keeps trying to install

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Tried

In IE 9, click Tools, Internet Options, Advanced, Security, and verify that the option Do not save encrypted pages to disk is not selected.

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jrawdin
Level 8

Re: DLP Management Tools keeps trying to install

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I am not able to change that setting on my enterprise machine. I was able to work around the problem by using 32 bit IE instead of 64 bit.

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