cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

DLP - Impersonation error

Jump to solution

Hi all,

Iam using McAfee ePolicy Orchestrator 4.6.0 Console. My username for the login was "admin" and password was same the administrator password for AD.

Yesterday i changed my AD password and epolicy password (Put both diffrent) . After restarting the server , i can login to epolicy & DLP Policy, but when i tried to "Generate Agent Override key " , its comin up with an error

"Failed genrating key.

Exception Information :

SaveEventstoDBfailed : Impersonation

Failed for user administrator"

Someone please help me to sort it out..

Regards,
Robin

1 Solution

Accepted Solutions
Highlighted
Level 10
Report Inappropriate Content
Message 3 of 4

Re: DLP - Impersonation error

Jump to solution

Robin,

It is likely that when you installed the WCF service you entered the AD Administrator credentials as a connection authorisation to SQL server. Therefore you now have the situation where WCF cannot authenticate to the SQL server. You may have the same error when applying the policy from the management console. To fix either reinstall the WCF service and supply the new credentials or just go in to the DLP Policy console and go to Tools, Options then use the button [Update DB Credentials].

That should get you back to normal,.

Regards

Chris Norris

McAfee DLP TierIII

View solution in original post

3 Replies
Highlighted

Re: DLP - Impersonation error

Jump to solution

Dear Experts,

Someone please help me to sort this out....

Highlighted
Level 10
Report Inappropriate Content
Message 3 of 4

Re: DLP - Impersonation error

Jump to solution

Robin,

It is likely that when you installed the WCF service you entered the AD Administrator credentials as a connection authorisation to SQL server. Therefore you now have the situation where WCF cannot authenticate to the SQL server. You may have the same error when applying the policy from the management console. To fix either reinstall the WCF service and supply the new credentials or just go in to the DLP Policy console and go to Tools, Options then use the button [Update DB Credentials].

That should get you back to normal,.

Regards

Chris Norris

McAfee DLP TierIII

View solution in original post

Highlighted

Re: DLP - Impersonation error

Jump to solution

Dear cnoriss,

Thank you for your support. I updated the DB  Credentials and problem solved.

Regards,

Robin

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community