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clare
Level 7

DLP Endpoint 9.3.6 can't install on Dell Latitude laptop

Hi, i'm having issue to install DLPe into Window 10 Pro laptop, when i try to manually install the DLPe, it show error message saying "Your app doesnt work with Windows 10", any recommendation for me to fix this issue? 

Details

Model: Dell latitude 5285 

OS: Window 10 Professional Build version 1607

DLP Endpoint: 9.3.6

 

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3 Replies
Daniel_S
Level 12

Re: DLP Endpoint 9.3.6 can't install on Dell Latitude laptop

Well the message says it all: Not compatible.

Upgrade to DLP10 or 11 and you should be fine again.

Best regards
Dan
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clare
Level 7

Re: DLP Endpoint 9.3.6 can't install on Dell Latitude laptop

the problem is i have other dell desktop running on Win10 build 1607, and it work well. but not on this laptop.
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Daniel_S
Level 12

Re: DLP Endpoint 9.3.6 can't install on Dell Latitude laptop

Well maybe the first system was upgraded from an earlier Win 10 Version?

According to https://kc.mcafee.com/corporate/index?page=content&id=KB68147

1607 is compatible with 9.3.6 with HF 30: Supported with DLP 9.3.630 (Patch 6 HF 30)

Maybe check that one in and look if it helps.

Next update of Win10 will be the end of your DLP 9 then anyways.

Best regards
Dan
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