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cheetah
Level 10
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Message 1 of 4

DLP Backup to file FAIL

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I just wanted to save my DLP settings.
When I click Backup to file, I get the error as you can see in the screenshot.

So i can´t make a Backup to File.

dlp.png

 

 

1 Solution

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McAfee Employee jsubbura
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Message 4 of 4

Re: DLP Backup to file FAIL

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Hi @cheetah ,

I could see a similar answer to find the corrupted policy, you can follow the below steps as well to delete if the corrupted policy is no longer needed for you.

One of the DLP policies has been corrupted and prevents backup.

Steps to resolve the backup issue which you are facing now:

  • We highly recommended you to back up EPO DB and the EPO app server as per the KB article KB66616.
  • To identify the corrupted policy:
    Run this on SQL Server after selecting the EPO DB server

          SELECT * FROM EPOPolicyObjects WHERE PolicyObjectID=54

  • Note the Name of the policy from the query results. This is the policy which is corrupted which has the Policy Object ID number as 258
  • From EPO Policy Catalog, check if this policy exists, check if you require this policy and make a note of its assignments
  • Create a similar policy with a different name as of this policy and make sure you assign this newly created policy instead of the corrupted policy.
  • After the above steps you can delete the policy with policyobjectid as 258, run the below command to delete the same.

         DELETE FROM EPOPolicyObjects WHERE PolicyObjectID=54

  • And then try to backup now, if still you are getting a similar error with a different policyobject id then repeat the steps above.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you

Regards,
Jithendran S
McAfee Employee

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3 Replies
McAfee Employee JaganA
McAfee Employee
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Message 2 of 4

Re: DLP Backup to file FAIL

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@cheetah Thanks for choosing Support Community.

I don't have simple answer except the below workaround.

One of the policy has been corrupted and prevents backup.

Highly recommended to backup the ePO DB and folders per KB66616 before making any changes.

To identify the corrupted policy:
Run this on SQL Server

USE <EPO_DB_NAME>

SELECT *

FROM EPOPolicyObjects

WHERE PolicyObjectID=1801


Note the Name of the policy object. From Policy Catalog, check, take note if required and delete the policy object. It may be corrupted.

JaganA
McAfee Employee

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If yes, click "Accept as Solution" in my reply and together we can help other members?
cheetah
Level 10
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Message 3 of 4

Re: DLP Backup to file FAIL

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Found it.. but have to whait while backup.

McAfee Employee jsubbura
McAfee Employee
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Message 4 of 4

Re: DLP Backup to file FAIL

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Hi @cheetah ,

I could see a similar answer to find the corrupted policy, you can follow the below steps as well to delete if the corrupted policy is no longer needed for you.

One of the DLP policies has been corrupted and prevents backup.

Steps to resolve the backup issue which you are facing now:

  • We highly recommended you to back up EPO DB and the EPO app server as per the KB article KB66616.
  • To identify the corrupted policy:
    Run this on SQL Server after selecting the EPO DB server

          SELECT * FROM EPOPolicyObjects WHERE PolicyObjectID=54

  • Note the Name of the policy from the query results. This is the policy which is corrupted which has the Policy Object ID number as 258
  • From EPO Policy Catalog, check if this policy exists, check if you require this policy and make a note of its assignments
  • Create a similar policy with a different name as of this policy and make sure you assign this newly created policy instead of the corrupted policy.
  • After the above steps you can delete the policy with policyobjectid as 258, run the below command to delete the same.

         DELETE FROM EPOPolicyObjects WHERE PolicyObjectID=54

  • And then try to backup now, if still you are getting a similar error with a different policyobject id then repeat the steps above.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you

Regards,
Jithendran S
McAfee Employee

View solution in original post

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