cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dcaffrey
Level 10
Report Inappropriate Content
Message 1 of 4

DLP 9.4 Application Conflicts

Jump to solution

Recently upgraded to DLPe 9.4.103.42 ( 9.4 Patch 1 HF 3 ), there are 2 applications not running with this version installed which were ok with 9.3

The first is Sage Billpay Professional, when this is launched it immediately crashes and logs an application event in the windows event log, there are no other relevant logged messages in McAfee logs, since this was the latest change to this PC we removed DLP and the application runs ok again. I tried doing a DLP client Bypass but this made no difference.

We're also having a problem with Cisco AnyConnect 3.1, when this starts it's vpnui process and DLP fcag process consume high CPU and the PC freezes and renders it unusable

Anybody come across similar problems or any suggestions for troubleshooting ? is it possible to whitelist processes ?

1 Solution

Accepted Solutions
dcaffrey
Level 10
Report Inappropriate Content
Message 4 of 4

Re: DLP 9.4 Application Conflicts

Jump to solution

Upgraded to 9.4 Patch 2 which was released on 16th May and all application problems are now resolved

View solution in original post

3 Replies
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 4

Re: DLP 9.4 Application Conflicts

Jump to solution

Question - do you see anything the DLP incident manager.?    Are there any DLP rules currently in place? 


We have Cicso AnyConnect but do not have any issues.  But we are running DLP 9.4.12  and Anyconnect 4.2.00096

Sounds like conflict with Sage Billpay with McAfee DLP.   Whats the anit-virus software that your running?

thanks

dcaffrey
Level 10
Report Inappropriate Content
Message 3 of 4

Re: DLP 9.4 Application Conflicts

Jump to solution

Update - Cisco AnyConnect 4.2 and 3.0 work, 3.1 hangs

There are no DLP incidents logged and we only have device control rules enabled, using latest McAfee Virusscan enterprise

I would have expected the client bypass to solve the problem if it was a rule or policy problem, I suspect it's at a lower level which makes troubleshooting very difficult

dcaffrey
Level 10
Report Inappropriate Content
Message 4 of 4

Re: DLP 9.4 Application Conflicts

Jump to solution

Upgraded to 9.4 Patch 2 which was released on 16th May and all application problems are now resolved

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community