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DLP 9.4 Application Conflicts

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Recently upgraded to DLPe 9.4.103.42 ( 9.4 Patch 1 HF 3 ), there are 2 applications not running with this version installed which were ok with 9.3

The first is Sage Billpay Professional, when this is launched it immediately crashes and logs an application event in the windows event log, there are no other relevant logged messages in McAfee logs, since this was the latest change to this PC we removed DLP and the application runs ok again. I tried doing a DLP client Bypass but this made no difference.

We're also having a problem with Cisco AnyConnect 3.1, when this starts it's vpnui process and DLP fcag process consume high CPU and the PC freezes and renders it unusable

Anybody come across similar problems or any suggestions for troubleshooting ? is it possible to whitelist processes ?

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Re: DLP 9.4 Application Conflicts

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Upgraded to 9.4 Patch 2 which was released on 16th May and all application problems are now resolved

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Re: DLP 9.4 Application Conflicts

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Question - do you see anything the DLP incident manager.?    Are there any DLP rules currently in place? 


We have Cicso AnyConnect but do not have any issues.  But we are running DLP 9.4.12  and Anyconnect 4.2.00096

Sounds like conflict with Sage Billpay with McAfee DLP.   Whats the anit-virus software that your running?

thanks

Re: DLP 9.4 Application Conflicts

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Update - Cisco AnyConnect 4.2 and 3.0 work, 3.1 hangs

There are no DLP incidents logged and we only have device control rules enabled, using latest McAfee Virusscan enterprise

I would have expected the client bypass to solve the problem if it was a rule or policy problem, I suspect it's at a lower level which makes troubleshooting very difficult

Re: DLP 9.4 Application Conflicts

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Upgraded to 9.4 Patch 2 which was released on 16th May and all application problems are now resolved

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