I cannot get device control mode to work with these machines (Dell Latitude 7240). They have a SSD and they are getting blocked as soon as device control mode is enabled in the policy. Have tried with DLP 9.3 patches 1,2 and 4 (ePO 5.1). It doesn't affect any other models that have SSDs. Never had an issue with them so when I enabled the policy, it made for a very long an exhausting day.
I'm thinking this may require a ticket with McAfee but wanted to see if anyone else has experienced anything similar and what could be done to resolve it.
Solved! Go to Solution.
Good day. Would like to ask what was the solution for the issues you have encountered? Currently I have several Dell E7240 which has issues with DLP, once we enable the SD Card blocking, the SSD of the machines also gets affected.
Thanks in advance.
As I recall, I located the device ID in unmanaged devices and was able to change it to a managed device and did a blanket allow. I believe I did this with the assistance of McAfee support. I have since upgraded our endpoints to DLP 9.4 where this issue does not exist.
I apologize for not being more specific but I no longer have the policy manager for DLP 9.3 installed so I can't go back and trace my steps.