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wontek_ykbo
Level 7

DLP 9.3 printing protection with tagging is not working properly

DLP 9.3 / Orchestrator 5.3 is used

We are currently using file server on Windows 2012 R2 Server and each user connect to them via network drive.

We set some tagging policy for location base and also set printing protection rule to prevent some files printed with the tag.

But some file is blocked like below

But some doesn't blocked even the file is in the same folder and the file has same tag that was blocked before.

(checked via manual tagging)

(there is no classification even the file has some tag)

It looks that the system couldn't recognize the tags on the files.

Could somebody help me to find why the system can't recognize tags?

Thank you

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