Whilst I didn't want to believe that a DLP installation that is currently only monitoring USB devices and a with a small test group of users having a Web Post Protection rule live could possibly be stopping Dragon Naturally Speaking 10 (DNS10) from operating...
When the DLP agent was uninstalled from the PC, then DNS10 works fine.
When DLP agent is reinstalled the DNS10 user files are once again corrupted. Another process is using the files and DNS10 is not able to access them.
Remove DLP Agent and DNS10 is working fine again...
So the question 1: Is this related to having the file tracking turned on within DLP?
And question 2: Why/How is DLP stopping DNS10 from working correclty and can it be fixed?
I really don't want to uninstall DLP on every PC that has DNS10 installed as this would create a HOLE in our security.
ThanksMessage was edited by: mwebb on 03/03/11 08:13:29 CST
The Forum Administrator, April Jacobs, is trying to reach you but it appears that some emails and PM's from this board are not getting through to your email address which I believe is a disposable one (only visible to board admins and mods).
Please PM her on her profile (over at the right side) HERE.Message was edited by: Ex_Brit on 04/03/11 9:02:05 EST AM
I was browsing around the knowledge Base the other day and found Article number KB71597 dated April 7th 2011.
It provides the steps required to add an application definition so DLP "trusts" dragon naturally speaking and stops locking out the user profile files.