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DLP 11 printers blocking

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Hello,

Im using DLP 11.0.700

The user reported that USB Printers are blocked by McAfee (and provided a screenshot) but I did not find it in the reports. All blocks are set to be reported.

Any idea where to find ?

Thank you

Lukas

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McAfee Employee DLP_RS
McAfee Employee
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Re: DLP 11 printers blocking

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Please check for the few details.

1. Is it the only incident you are not able to find under DLP Incident Manager?

2. If yes, does it show under Notifications on the client machine?

3. I will assume if we disable the probable rules one by one, we can narrow down to the actual rule causing it.

Looks like we need to finetune the rule definition Or put an exception to address the issue. Not sure if I have missed it, I didn't see any screenshot attached with this post.

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McAfee Employee DLP_RS
McAfee Employee
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Message 2 of 3

Re: DLP 11 printers blocking

Jump to solution

Please check for the few details.

1. Is it the only incident you are not able to find under DLP Incident Manager?

2. If yes, does it show under Notifications on the client machine?

3. I will assume if we disable the probable rules one by one, we can narrow down to the actual rule causing it.

Looks like we need to finetune the rule definition Or put an exception to address the issue. Not sure if I have missed it, I didn't see any screenshot attached with this post.

Re: DLP 11 printers blocking

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I did not find any notification in threat Events tab on the machine.

However I suspect it is not blocked by DLP but by any other solution.

I have to verify it with the user. Thank you for now.

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