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DLP 11.3 not send incident case after update

Hi, Today I found the problem with my server

 

My server detail :

ePO : 5.9.1 

Agent : 5.6.2.209

DLP : 11.3.2.82

 

After I upgraded DLP from version 11.0.600 to 11.3.2.82. All DLP policy working normally e.g. USB block.  But I found a problem about after computer client has new event of USB block. The incident case not update into ePO server although we enforce task " wake up " to computer client. It effect to admin can't allow new USB device for user. 

 

 

5 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 6

Re: DLP 11.3 not send incident case after update

@NSarawin Thanks for choosing Support Community.

I hope the ePO server is running with latest DLP extension.

Do you see the issue with one system or all the systems running with DLPe 11.3.2?

If this is observed with all the systems then please open a service request with support as this needs to be troubleshot looking into the logs.

 

JaganA
McAfee Employee

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Re: DLP 11.3 not send incident case after update

Yes, I upgraded my Extension from 11.0.6 to 11.3.2 too. 

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McAfee Employee
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Message 4 of 6

Re: DLP 11.3 not send incident case after update

@NSarawin Appreciate your quick response.

Could you answer other questions as well?

If it is noticed on all the PCs then create SR with support to analyze further. Also let me know the SR# over here.

JaganA
McAfee Employee

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Re: DLP 11.3 not send incident case after update

Sorry for my late.

I have system running both 11.0.6 and 11.3 But my problem is solved by Remove DLP Extension and re-install again. maybe during I upgraded DLP Extension from 11.0.6 to 11.3 . It had some error but not show in report.
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McAfee Employee
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Message 6 of 6

Re: DLP 11.3 not send incident case after update

@NSarawin Very good finding  and thanks for sharing.

JaganA
McAfee Employee

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