Hi, Today I found the problem with my server
My server detail :
ePO : 5.9.1
Agent : 188.8.131.52
DLP : 184.108.40.206
After I upgraded DLP from version 11.0.600 to 220.127.116.11. All DLP policy working normally e.g. USB block. But I found a problem about after computer client has new event of USB block. The incident case not update into ePO server although we enforce task " wake up " to computer client. It effect to admin can't allow new USB device for user.
@NSarawin Thanks for choosing Support Community.
I hope the ePO server is running with latest DLP extension.
Do you see the issue with one system or all the systems running with DLPe 11.3.2?
If this is observed with all the systems then please open a service request with support as this needs to be troubleshot looking into the logs.
@NSarawin Appreciate your quick response.
Could you answer other questions as well?
If it is noticed on all the PCs then create SR with support to analyze further. Also let me know the SR# over here.
@NSarawin Very good finding and thanks for sharing.