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SKOPEL
Level 7
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Message 1 of 10

DLP 11.1.210.32 NO CONSOLE

Hi ,

Installed dlp agent on windows 10 v1809 and after the install finished i cannot see the DLP console ?

i can see the process in task manager , and i can see in epo that product is installed on the client machine .

But no console and also policy not applied  .

How can i invoke the console of the DLP Agent?

9 Replies
Corey-DLP
McAfee Employee
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Message 2 of 10

Re: DLP 11.1.210.32 NO CONSOLE

Hello and thank you for posting here! 

The DLP console will only be available once DLP policy has successfully been applied and enforced on the system. Does the system still have the McAfee Default policies applied in ePO? If so, those are read-only policies that cannot actually be used by the DLP Agent.

SKOPEL
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Message 3 of 10

Re: DLP 11.1.210.32 NO CONSOLE

No default policy.

still no console

SKOPEL
Level 7
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Message 4 of 10

Re: DLP 11.1.210.32 NO CONSOLE

Hi Corey , tried to install diffrent versions of MA and also DLP 11.4

With no luck still dlp console not showing up ? also double checked that enforcement is on  .

the os is WINDOWS 10 LTSC 1809

Do you have any idea what the hack is going on?

Corey-DLP
McAfee Employee
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Message 5 of 10

Re: DLP 11.1.210.32 NO CONSOLE

What versions of MA did you test with? Also, can you manually launch the DLP console by running DlpConsoleRunner.exe in C:\Program Files\McAfee\DLP\Agent\Tools?

 

SKOPEL
Level 7
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Message 6 of 10

Re: DLP 11.1.210.32 NO CONSOLE

Tx for the quick reply ☺️,

Tested in epo 5.10 ma 5.6.5.236 and ma 5.5.1.342 and DLP extension 11.5 and agent 11.5 also agent 11.4.0.452

And run the DLP console runner from tools

To no luck 🤔 no dlp console?

Corey-DLP
McAfee Employee
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Message 7 of 10

Re: DLP 11.1.210.32 NO CONSOLE

I would recommend at this point to open a Service Request (SR) with McAfee Support to investigate further as to why DLP policies are not enforcing on the system. To expedite the research, gather a MER from a system where the issue is occurring and upload it to the SR once it has been opened.

SKOPEL
Level 7
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Message 8 of 10

Re: DLP 11.1.210.32 NO CONSOLE

Noticed today that when i install dlp to clients not on the domain the dlp CONSOLE shows ok.... 

But when joining to domain and install dlp no console?

If i join to domain while dlp installed already the yes console show...

Any idea

nyeshoda
McAfee Employee
McAfee Employee
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Message 9 of 10

Re: DLP 11.1.210.32 NO CONSOLE

can you manually launch the DLP console by running DlpConsoleRunner.exe in C:\Program Files\McAfee\DLP\Agent\Tools as "Administrator"

 

SKOPEL
Level 7
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Message 10 of 10

Re: DLP 11.1.210.32 NO CONSOLE

Hi , that doesn't work...
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