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eyal
Level 7
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Message 1 of 6

DLP 10.0.2 Causing Outlook to freez or crash

Good day,

DLP 10.0.2, McAfee agent 5.0.4, VirusScan 8.8 Patch 6

We have been experiencing issues with Outlook freezing and crashing when DLP is installed. Also When sending emails Outlook crashes due to DLP add-in.

Is there anyone who is experiencing these issues with DLP and what could be causing Outlook to freeze?

Regards,

Nosipho

5 Replies
androns
Level 9
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Message 2 of 6

Re: DLP 10.0.2 Causing Outlook to freez or crash

We are having the same issues, but they appear randomly.

After creating a service ticket to McAfee support, I got request from them to replicate the issue ... but since it happens randomly I was unable to replicate the issue and ticket were closed.

eyal
Level 7
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Message 3 of 6

Re: DLP 10.0.2 Causing Outlook to freez or crash

I have also opened a case with McAfee and they've also asked me to replicate the issue.

It seems as if McAfee doesn't want to troubleshoot this issue or take responsibility for it, how helpful.

j58574748
Level 10
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Message 4 of 6

Re: DLP 10.0.2 Causing Outlook to freez or crash

We are also experiencing this issue.  It seems to occur often when declining a calendar occurrences.

vmnit
Level 7
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Message 5 of 6

Re: DLP 10.0.2 Causing Outlook to freez or crash

We need a product recall.....  : )

Same issue, and it looks to be the Outlook Add-In. Disabling it seems to solved the problem.

"

Log Name:      Application

Source:        Application Error

Date:          2/28/2017 2:51:51 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      xxxxxxxxxxx

Description:

Faulting application name: OUTLOOK.EXE, version: 16.0.4483.1000, time stamp: 0x58501e1b

Faulting module name: fcplou.dll, version: 10.0.100.37, time stamp: 0x57c4744a

Exception code: 0xc0000005

Fault offset: 0x004160f5

Faulting process id: 0x3090

Faulting application start time: 0x01d29159995832c2

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files\McAfee\DLP\Agent\x86\fcplou.dll

Report Id: 63655167-b715-4779-b25f-d9dfadf7575b

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-02-28T22:51:51.043393400Z" />

    <EventRecordID>8054</EventRecordID>

    <Channel>Application</Channel>

    <Computer>xxxxxxxxxxxx</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>16.0.4483.1000</Data>

    <Data>58501e1b</Data>

    <Data>fcplou.dll</Data>

    <Data>10.0.100.37</Data>

    <Data>57c4744a</Data>

    <Data>c0000005</Data>

    <Data>004160f5</Data>

    <Data>3090</Data>

    <Data>01d29159995832c2</Data>

    <Data>C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE</Data>

    <Data>C:\Program Files\McAfee\DLP\Agent\x86\fcplou.dll</Data>

    <Data>63655167-b715-4779-b25f-d9dfadf7575b</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

"

androns
Level 9
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Message 6 of 6

Re: DLP 10.0.2 Causing Outlook to freez or crash

Crashing and freezing issue was already in version 9.x .. so it's nothing new.

Disabling add-in solves the issue .. but in that case e-mail protection is not working at all for corresponding computer.

And the problem was, that outlook disabled "bad" add-ins by itself, so you won't even know that computer has no e-mail protection.

We solved this issue by setiing dlp addin as mandatory in group policy - so even when outlook tries to disable it, it still stays enabled.

also, when it's not set in group policy, user can disable add-in manually, send out sensitive data and afterwards enable add-in again and you won't see that event in ePO.

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