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malmehaiza
Level 7

Conflict between Mcafee DLP 9.2 and Microsoft FRx 6.7

Hi,

We are facing issue running Microsoft FRx 6.7 report on machines which have Mcafee DLP 9.2 agent installed.

When I uninstall the DLP agent, the FRx will generate the report successfully.

The DLP policy is configured for Device Management only (i.e. USB ports and CD/DVD rom), there is no protection rule configured for tagging or content control.

I tried the following with DLP agent installed,

  • Exclude the user name in the (User Assignment Group) – Run FRx and failed
  • Delete the user name in the (User Assignment Group) – Run FRx and failed

The error shown in the figure

FRx Reprting Engine_Error.jpg

We also opened a support ticket with Mcafee but we could not solve the problem.

Your help is appreciated

Regards

malmehaiza

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2 Replies
vimalnavis
Level 13

Re: Conflict between Mcafee DLP 9.2 and Microsoft FRx 6.7

If you are only using Device Control features, ensure that the Agent Configuration is set to Device Control only and retest.

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bphang
Level 10

Re: Conflict between Mcafee DLP 9.2 and Microsoft FRx 6.7

If Vimal advise does not work, my feeling is the file lock issue taking place there.

This issue got fixed in DLPe 9.2 p2 iirc but further enhanced in 9.3

Best to test with DLPe 9.3 p2 if possible.

Or alternatively , you can look around to disable oplock / SMB v2.

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