I have installed DLP 10.0.0 on EPO 5.1.3. I have also installed the DLP 10.0.0.9 extension. We had a prior extension of 9.3.4 but I don't think the policy conversion went well.
With all the previous versions removed from the master repository, I still receive this error when trying to apply a new policy which includes file extension scanning for .pdf documents within one of our classifications.
"Classification file extension is not supported on DLP version lower than 10.0.0"
I have tried deleting and recreating all previous rules, deleting some of the default policies and reinstalling both the extension and DLP 10.0.0, but none of that has helped.
Do I need to go back to a fresh install of EPO 5.1.3 in order to install DLP 10.0.0 with fresh policies?
Thanks for any advice.
The error is saying that you have a classification configured to use file extensions as criteria. This feature was added in 10.x and later.
You will need to either remove the classification (Menu > Classification) or change your Backwards compatibility setting to 10.x and later (Menu > DLP Settings).