Chrome is not opening and closing properly with DLP extension installed.

[VijiKarthik]

After upgraded from DLP 11.0. patches to 11.3 version we are unable to open and close the chrome browser casually. We are able to open the chrome first time after initial login to system and if we tried to close and re-open again it is not opening as before.

Validated task manager and found two of the chrome.exe processes left in without closing. Tried to enable the chrome setting "close the background process of chrome while closing chrome " even though issue not fixed. Uninstalled DLP completely from the system then chrome opened and closed without any issues. Tried disabling chrome dlp extension through DLP  client configuration, chrome opened and closed without any issues without DLP extension.

Support engineer suspect on Organisation chrome gpo. completely remove  gpo of chrome and tested still issue persist.

Please advice if someone came across and fix this issue. Thanks in advance.

Chrome version 74 and above till 80

Thanks 

Regards,

Viji Karthik S

[jsubbura]

Hi @VijiKarthik ,

Thank you for writing in here.

When you have this issue with DLP Installed, can you open the task Manager and check for the handles count.

Kindly check out the Handle counts in the task manager when you are experiencing issue and sort the handles count in descending order to see which process has more handles,

Kindly share us the screenshots for the same,

Thank you.