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mtz4718
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Message 1 of 3

Can't decrypt the evidence file

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When going through DLP Incidents and selecting the evidence, I receive the can't decrypt error. Anyone else ever run into this?
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DLP_RS
McAfee Employee
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Re: Can't decrypt the evidence file

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To begin with, please confirm the version of ePO, MA and Host DLP. Was it working earlier. There is a KB I would recommend to start troubleshooting.

https://kc.mcafee.com/corporate/index?page=content&id=KB81399&actp=null&viewlocale=en_US&locale=en_U...

 

 

 

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DLP_RS
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Can't decrypt the evidence file

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To begin with, please confirm the version of ePO, MA and Host DLP. Was it working earlier. There is a KB I would recommend to start troubleshooting.

https://kc.mcafee.com/corporate/index?page=content&id=KB81399&actp=null&viewlocale=en_US&locale=en_U...

 

 

 

Fademidun
Reliable Contributor
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Message 3 of 3

Re: Can't decrypt the evidence file

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I got same error and resolved mine by adding ePO computer account to the security group on evidence share folder

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