cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Can't decrypt the evidence file

Jump to solution
When going through DLP Incidents and selecting the evidence, I receive the can't decrypt error. Anyone else ever run into this?
1 Solution

Accepted Solutions
McAfee Employee DLP_RS
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: Can't decrypt the evidence file

Jump to solution

To begin with, please confirm the version of ePO, MA and Host DLP. Was it working earlier. There is a KB I would recommend to start troubleshooting.

https://kc.mcafee.com/corporate/index?page=content&id=KB81399&actp=null&viewlocale=en_US&locale=en_U...

 

 

 

2 Replies
McAfee Employee DLP_RS
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: Can't decrypt the evidence file

Jump to solution

To begin with, please confirm the version of ePO, MA and Host DLP. Was it working earlier. There is a KB I would recommend to start troubleshooting.

https://kc.mcafee.com/corporate/index?page=content&id=KB81399&actp=null&viewlocale=en_US&locale=en_U...

 

 

 

Re: Can't decrypt the evidence file

Jump to solution

I got same error and resolved mine by adding ePO computer account to the security group on evidence share folder

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community