cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

64 bit Windows Explorer cannot be opened

Jump to solution

Hi there~

After installing DLP 9.3.400, Windows explorer cannot be opened from the windows task bar and from the windows folder directory. It always said "Windows Explorer has stopped working".

However, after removing the DLP from the 64 bit Windows 7, the windows explorer can be opened normally.

Are there any suggestions?

1 Solution

Accepted Solutions
Highlighted

Re: 64 bit Windows Explorer cannot be opened

Jump to solution

This issue has been documented in KB84538 , Upgrading DLP Endpoint 9.3 Patch 4 Hotfix 25 or later will fix this issue.          

View solution in original post

1 Reply
Highlighted

Re: 64 bit Windows Explorer cannot be opened

Jump to solution

This issue has been documented in KB84538 , Upgrading DLP Endpoint 9.3 Patch 4 Hotfix 25 or later will fix this issue.          

View solution in original post

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community