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64 bit Windows Explorer cannot be opened

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Hi there~

After installing DLP 9.3.400, Windows explorer cannot be opened from the windows task bar and from the windows folder directory. It always said "Windows Explorer has stopped working".

However, after removing the DLP from the 64 bit Windows 7, the windows explorer can be opened normally.

Are there any suggestions?

1 Solution

Accepted Solutions

Re: 64 bit Windows Explorer cannot be opened

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This issue has been documented in KB84538 , Upgrading DLP Endpoint 9.3 Patch 4 Hotfix 25 or later will fix this issue.          

1 Reply

Re: 64 bit Windows Explorer cannot be opened

Jump to solution

This issue has been documented in KB84538 , Upgrading DLP Endpoint 9.3 Patch 4 Hotfix 25 or later will fix this issue.          

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