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True key

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I cannot open my True key on IOS. When I try the system want to send me an email and when I press confirm access the system tells me that I have been granted. When I then try to have access the system cuts me off and return to the opening screen for my iPhoneX.  What is wrong? I have no problem on a tablet with Android

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Re: True key

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Hi @tva ,

In that case please contact McAfee's Technical support so that a technician can check your PC:

Contact Support

Regards,

Kamen

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Re: True key

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Hi @tva 

The steps what you are trying is correct and it should grant access to the application. There might be sync issue between the device and server, so I would request you to perform the same steps 5 to 6 times. Please let us know if the issue still persist.

 

Regards,

Krithika S

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Re: True key

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Hi @tva ,

is there any success?

 

Regards,
Kamen

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Re: True key

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I have just tryed again, and got the same message, confirm access and access granted but the screen returns to iPhone opening screen. So no success.
regards
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Re: True key

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Hi @tva ,

In that case please contact McAfee's Technical support so that a technician can check your PC:

Contact Support

Regards,

Kamen

View solution in original post

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