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macmck321
Level 7

update problems

Hello i need some help. can anybody please help me with my mcafee software.. on the update on the main screen it says updates but in red it says available and next to it a red cross,

then the message appears that  your pc may be at risk

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7 Replies
karthiks
Level 12

Re: update problems

Hi,

Please check the below and update on this Thread

  • ü  What is the Operating system and the type of Internet connection you use ?
  • ü  Open McAfee security center
  • ü  Click on the option About in the Top right corner
  • ü  Check the versions of the below and update it

  • McAfee security center :
  • McAfee Virus scan :
  • DAT version :
  • DAT Creation Date :

Regards,

Karthik Shankar

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engkhsky
Level 7

Re: update problems

Hi

I have the same problem too.

my os is window 7 Home premium.

I use broadband cable for internet.

  • McAfee security center : 11.0
  • McAfee Virus scan : 15.0
  • DAT version : 6764
  • DAT Creation Date : 6/7/2012

I tried to manual click update, but it still pop up this problem

What should I do to solve it?

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Peacekeeper
Level 20

Re: update problems

Try a manual update

http://www.mcafee.com/apps/downloads/security-updates/security-updates.aspx?region=us

Use the method described for the 6772xdat.exe  update do not use the superdat method. I assume your date and PC time is correct and you have not installed another scanner?

Try running MVT the virtual Technician doe sthat fix it?

It is available on the tech support page link in useful links tab above.

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engkhsky
Level 7

Re: update problems

Ya i tried that but used the superdat one. However it say "Error: Product already running latest engine", so i check again and the dat version is 6772. And the problem is gone so thanks anyway.

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Peacekeeper
Level 20

Re: update problems

Keep an eye on the update issue to confirm it updates tomorrow/Monday as well. good luck

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engkhsky
Level 7

Re: update problems

Hi, I realise my mcafee been having the same problems a few time and I always have to manual update my self. Can Mcafee fix this bug?

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Peacekeeper
Level 20

Re: update problems

Run MVT and see if that helps. You may need to reboot and rerun it.

http://service.mcafee.com/faq/TS101446.htm

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