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mo57
Level 7

unable to access live chat

I  am having problems getting onto live chat to speak to someone about my comp being at risk. I get as far as got to assist, then it times out help please

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2 Replies
Hayton
Level 18

Re: unable to access live chat

Where were you trying to access Live Chat from? Was it the Technical Support Home page?

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Peacekeeper
Level 20

Re: unable to access live chat

Just tried it got through to getting a chat request number. is java upto date on your PC?

Is real time scanning off? If so

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100903

Alternatively uninstall and reinstall that might fix things up.

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