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totat protection will not install

i brought this total protection disc and installed it on one of my computers,it covers 3 pc's but when i try to install on my main one it won't do it....it says it's not compatable and something about appcrash!...i am upset because i purchased this and now i have no protection!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

11 Replies
jaymfe
Level 12
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Message 2 of 12

Re: totat protection will not install

Hi Craig,

It seems that you have already started anotherthread for the same issue.

https://community.mcafee.com/message/182119#182119

Are you getting the error message “McAfee Integrated Security Platform Installer stopped working” or “McAfee Integrated Security Platform installer has encountered a problem”?

If yes, main reason for this issue is the third party security applications installed on the your computer, these third-party applications will not allow McAfee software to run correctly. To ensure your computer is functioning efficiently with McAfee software, remove any such applications also need to ensure that Windows Host file is not getting corrupted.

Please check folder C:\Windows\System32\drivers\etc and remove all other files rather than hosts, lmhosts.sam,networks,protocol and services. Then please open Hosts file in notepad and replace it with below Hosts file content. Please remove any other third security softwares like Norton, Microsoft Security Essentials, WindowsLive OneCare, etc.. 

Hosts file content

# Copyright (c) 1993-2009 Microsoft Corp.

#

# This is a sample HOSTS file used by MicrosoftTCP/IP for Windows.

#

# This file contains the mappings of IP addressesto hostnames. Each

# entry should be kept on an individual line. TheIP address should

# be placed in the first column followed by the correspondinghost name.

# The IP address and the host name should beseparated by at least one

# space.

#

# Additionally, comments (such as these) may beinserted on individual

# lines or following the machine name denoted by a'#'symbol.

#

# For example:

#

#    102.54.94.97   rhino.acme.com          # source server

#     38.25.63.10    x.acme.com             # x client host

# localhost name resolution is handled within DNSitself.

#            127.0.0.1       localhost

#            ::1            localhost

Please run MCPR tool.

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


Run McAfee preinstall tool.

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe


Ensure that Windows is up to date.

Reboot the computer

Try to install McAfee again.

Re: totat protection will not install

that's not working either!

k3tg
Level 14
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Message 4 of 12

Re: totat protection will not install

Could you post some details about the computer that you cannot get this installed on please? It would be helpful to know the operating system, hardrive  size, ram, manufacturer,  browser version,  method of connection to the internet,etc.

This will help us to troubleshoot the issue further

Re: totat protection will not install

it's an emachines computer with windows 7(home premium)640 hard drive....now all other questions im not sure because i'm not that computer savvy....this was supposed to be simple!!...it did have a 60 day trial of norton which i uninstalled!

k3tg
Level 14
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Message 6 of 12

Re: totat protection will not install

Re: totat protection will not install

nope but i will try now....wish me luck!

k3tg
Level 14
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Message 8 of 12

Re: totat protection will not install

I would also recommend you follow these suggestions here to install the software http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100119

Re: totat protection will not install

looks like i'm just beat for my money because nothing is working...darn thing worked for my other computer....is their someone i can call about this...i dont like running my computer unprotected!!!!!very disappointed!!!!!

jaymfe
Level 12
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Message 10 of 12

Re: totat protection will not install

If the issue still persists, please contact free Technical support by clicking the following link

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS