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kGG
Level 7
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Message 1 of 10

subscription MCAFEE TOTAL PROTECTION 2010

We are now not new user of mcafee , we bought the new version of 2010 and when we run the ''McAfee Virtual Technician '' , it said : xed Smiley Very HappyAT out of date and wee cant download the new updates cause it said we are not subscribe...but we bought the Mcaffe TOTAL PROTECTION 2010 , we got the CD KEY , the CD , we install it ...but i keep sayin we arent subscribe...What should i do ? cause we canont get the new update

( have a  big X in red on the icon of McAfee on the bottom right)

look at the picture

Message was edited by: Ex_Brit on 24/01/10 11:00:51 EST AM
9 Replies
exbrit
Level 21
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Message 2 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

Try making Internet Explorer your  default browser if not already and also advise what version of IE it is  (Help-About).

Also post what kind of connection to the internet you are using.

If  it is IE6 got to Tools/Internet Options

Under the Security tab make sure all  zones are set to default, unfer the Advanced tab also defualt, click  Apoply and OK.

If  IE7 or 8 go to the Advanced tab and click Reset, click Apply and OK.   Close and reopen IE and go to Tools/Add-ons and re-enable the add-ons.

See if that  helps.

Message was edited by: Ex_Brit on 24/01/10 11:01:54 EST AM
newjack
Level 12
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Message 3 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

Did you have the2009 version of mcafee installed?Or are you trying to load it in safe mode?

kGG
Level 7
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Message 4 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

how can i know if its IE6-7-8...?

exbrit
Level 21
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Message 5 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

kGG wrote:

how can i know if its IE6-7-8...?

Open Internet Explorer and go to Help/About.

What operating system and service pack is this?

Message was edited by: Ex_Brit on 24/01/10 11:09:19 EST AM
kGG
Level 7
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Message 6 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

okk never mind i found it ...its 8 so if i do what you say about IE 6...i failed -.- ?

kGG
Level 7
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Message 7 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

but i cant make my default browser at iE... i have MOZILA FIREFOX

exbrit
Level 21
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Message 8 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

Go to IE8 Tools/Internet Options/Programs and click the Default button (as in pic) then Apply and OK.

If that doesn't work at least try the Reset option I mentioned and then close it and try again with the subscription.

Capture.JPG

Message was edited by: Ex_Brit on 24/01/10 12:14:37 EST PM
kGG
Level 7
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Message 9 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

Thank you soo much it works

exbrit
Level 21
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Message 10 of 10

Re: subscription MCAFEE TOTAL PROTECTION 2010

Glad it helped.