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hello123
Level 7

software installation problem-Java script error

i am trying to download Internet Security software and unable to download it because of error message. Message : " We are having trouble in downloading Mcafee software because Java Script is not working correctly on your pc." Do anyone have experienced the same problem? how can I resolve it ? I have windows vista computer, and my existing security software is Zonealarm.

Thanks

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3 Replies
Dinz
Level 16

Re: software installation problem-Java script error

Hi,
Please provide some information about your computer;
What is the operating system? (Xp/Vista)
What is the internet type ? (Dsl/wireless)
How old is the computer ?

Thanks ,
Dinesh K
Mcafee Online Community Moderator

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Manoj_AR
Level 10

Re: software installation problem-Java script error

You try the below steps:

Re-register the Script files:

Open CMD (Start->Run->CMD) If you are using Vista/Windows 7 type CMD in search bar and, right click on CMD from the search results and select Run as Administrator.

  • Type regsvr32 jscript.dll press enter button.
  • Type regsvr32 vbscript.dll press enter button.

Note: there is a space b/w regsvr32 and jscript and vbscript.

Try running the McAfee Pre-install tool from the below link.

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Try to install McAfee by saving the DMSetup on the desktop.

If still no go, the issue seems to be with IE you can try the IEFix tool from the below link.

http://windowsxp.mvps.org/utils/IEFix.zip

Let me know the status once you tried this.

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Dinz
Level 16

Re: software installation problem-Java script error

hello123,
Are you still facing the download issue?


Regards,
Dinesh K
Mcafee Online community Moderator

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