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hcnip
Level 7

restart to complete your update pop up removal

hi

i have exactly this problem but the thread is archived

https://community.mcafee.com/thread/29101?start=0&tstart=0

i ha ve already tried uninstalling and reinstalling (from the sky website, subscription is through them) - neither mcafee or sky are being particularly helpful and are passing the buck to each other

it's getting very annoying - does anybody have any suggestions on its removal?

thanks

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4 Replies
Dinz
Level 16

Re: restart to complete your update pop up removal

Do we have the same message (Software Upgrade ) in the pop windows on your PC ? Could you please update us with the below information ;

Version details;

McAfee security center :

Affid =

Could you please provide us with a image capture for it ?

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hcnip
Level 7

Re: restart to complete your update pop up removal

thanks for helping, but you'll have to tell me where to find that information - i installed mcafee with sky and let it run

also, how would i go about getting a screen capture? it looks exactly like the examples in the thread i posted which is why i included it - started about the same time as well

thanks

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Dinz
Level 16

Re: restart to complete your update pop up removal

If you are on the current 2010 version :
Open security center and click on Navigation > then click on About

If you are on the current 2011 version :
Then click on About in the main page of your security center .

if you find it difficult to take a screen capture , please provide us with the verbatim that is displayed in the pop up that would do it.

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hcnip
Level 7

Re: restart to complete your update pop up removal

thanks

this is the info from the security centre - from your guidance it must be the 2010 version

Version details; 10.5

McAfee security center : 10.5.240

Affid = 693

pop up says

http://i51.tinypic.com/i78x11.jpg

this appears at random times

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