request a refund

[Unknow5623]

Refund Request

My subscription was to 20 February 2021, I was billed for its renewal a few days ago. 

I requested a refund through  the form and received the following email:

Thank you for contacting McAfee Consumer Support and creating Service Request 2919326673. We hope you received the assistance you needed.

For additional assistance with this Service Request in the next 90 days, call support at 0800 028 7581 and reference this service number. Support is available 24 X 7.

Note: To reach a support agent, you need to call the phone number above.

For faster resolution, we have great self-help resources available on the Consumer Support portal (https://service.mcafee.com/) including:

•           Comprehensive product how-to's and FAQs
•           Virtual assistance from our chatbot
•           Links to helpful YouTube videos
•           Community forums filled with advice (https://community.mcafee.com/)

Thank you for being a McAfee customer!

As far as I know nothing has happened yet towards the refund so clearly I have not received the assistance I needed. 

In addition it is not clear whether I do need to call the number for my request to proceed. 

On top of that the phone number suggested does not work (at least not when calling from Thailand).

So I would appreciate a. a response from Customer Support when I will receive my refund 

Best Regards,

Surachai Sathaporn

[Unknow5623]

My subscription was to 20 February 2021, I was billed for its renewal a few days ago. 

I requested a refund through  the form and received the following email:

Thank you for contacting McAfee Consumer Support and creating Service Request 2919326673. We hope you received the assistance you needed.

For additional assistance with this Service Request in the next 90 days, call support at 0800 028 7581 and reference this service number. Support is available 24 X 7.

Note: To reach a support agent, you need to call the phone number above.

For faster resolution, we have great self-help resources available on the Consumer Support portal (https://service.mcafee.com/) including:

•           Comprehensive product how-to's and FAQs
•           Virtual assistance from our chatbot
•           Links to helpful YouTube videos
•           Community forums filled with advice (https://community.mcafee.com/)

Thank you for being a McAfee customer!

As far as I know nothing has happened yet towards the refund so clearly I have not received the assistance I needed. 

In addition it is not clear whether I do need to call the number for my request to proceed. 

On top of that the phone number suggested does not work (at least not when calling from Thailand).

So I would appreciate a. a response from Customer Support when I will receive my refund 

Best Regards,

Surachai Sathaporn

[Madhan · Accepted solution]

Hello @Unknow5623 

Auto Renewal is a feature that helps renew your subscription automatically ensuring all your devices/computers are protected. Please refer to the below McAfee Article for more information on Auto Renewal

McAfee Auto Renewal

Please contact the below Phone Support number for Thailand,

1800-441-2010

[Or]

You may contact our Chat Support by filling up your details in the below link,

Chat Support

You will get connected with a chat technician. If it is taking sometime, please wait since the technicians would be busy in helping other customers and you will be helped as soon as they are available.

Regards,
Madhan M