refund

[hariramakula]

Dear Sir,

here with I would like to ask you for send me back the money that you have withdrawn for automatic subscription.

I am sorry, but I completely forgot that I have this subscription, let alone that this subscription is renewed automatically.

I tried to solve the refund problem by going to customer service  and i selected the topic with request and refund then I selected unexpected renewal. After that I wrote the form (or something like that) and they send me an conformation email with a phone number. I couldn't call to that number because it was incorrect or doesn't exist or maybe because it's the US number and I was living in India . So I'm asking you for help to get a refund. I can't call to your contact numbers and there is no option to write an email.

Your Cancelation & Refund Policy states that "If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice".

here the details

Name: Hewlett Packard Consumer 30 day

Receipt date: Sunday, September 20, 2020

McAfee® Total Protection - 1 Device $79.99 for 1 YEAR

Subtotal before VAT/tax: $79.99

McAfee® Total Protection - 1 Device ( 1-year subscription ) $79.99

VAT / TAX $14.40

Total $94.39

PAYMENT DETAILS We received your payment Your VISA has been charged :****-****-****-8350

SUBSCRIPTION INFO McAfee® Total Protection - 1 Device Starts: Tuesday, October 20, 2020 Expires : Wednesday, October 20, 2021

[Srinivas_Ra]

Hello @hariramakula,

We are sorry for the inconvenience caused.

We have sent you Private email for more information, Please reply to that email with requested information to assist you better.

Regards

Srinivasa Ragavan

[hariramakula]

Personal Information removed

[Madhan · Accepted solution]

Hello @hariramakula 

We found that you have contacted our Support and you have been helped with a refund.

If you are willing to purchase McAfee and use our Products, please feel free to visit our McAfee Website or you can also contact our Support if you would like to get discounts or offers.

You are always welcome to contact us through Community as well

Regards,
Madhan M

[Jimmy1992]

Hello, my name is Jimmy and I am from Indonesia. I also have the same issue in here. My email is **personal information omitted**

Please help me out, I am looking forward to have your email.

Regards, 
Jimmy

[Jimmy1992]

Sorry Sir, I also have the proble what you have faced. 
Have you done your issue and can get the full refund from this unexpected renewal? Thank you for your reply in advance.

Regards,

Jimmy

[Madhan]

Hello @Jimmy1992 

Auto Renewal is a feature that helps renew you subscription ensuring your devices are continuously protected.

We kindly request you to contact our Support by accessing the link below and your query will be addressed as we don't have the option to process Refund over Community. They can also help if you are looking for discounts or offers.

McAfee Support

Let us know if you require further help.

Regards,
Madhan M