refund

[Efrat]

Dear McAfee Team

I just found out that evrey year it auto renewal, and I didn't use the product.

I want to refund the bill that you charge me on the 13 of september.

i tried to call the support number but I didn't able to maybe because I'm from Israel.

the service number I got is:  2839098947 

please can you help me to get a refund because there is no option to write an email. 

Here is the invoice number of the purchase: Order #: CS2597702517

Please contact me

thank you

efrat

[karthikeyan_J]

HI @Efrat,

Please contact our support line 1809388060 for assistance

You can also reach our chat Support using the below link.

Thanks,

Karthikeyan J

[Efrat]

Thank you for replaing, but i can't call as i say before i don't live in the usa and i tried the chat support and they also gave me the phone number

can i get the support on e mail

and get the money back.

[karthikeyan_J]

Hi @Efrat,

We are sorry for the inconvenience.

I have sent you a private message requesting your call back back details. Please respond to the message.

Thanks

[Madhan · Accepted solution]

Hello @Efrat 

Our Support contacted you and processed Refund. Please wait for few days and check if the amount has been credited back to your account. 

Please feel free to contact our Support or Community if you are willing to purchase McAfee in future.

Regards,
Madhan M

[Linton_1]

I also would like to get a refund.

My McAfee Consumer Support and creating Service Request number is 2853239027

Looking forward to a speedily reply.

[Madhan]

Hello @Linton_1 

Please contact our Support and they will help you with a Refund. You can also enquire if you are willing to purchase or renew with a discount if you are not happy with the price.

Support Number [US & Canada]: 866-622-3911

Regards,
Madhan M

[Linton_1]

 Good day.

This community support is a joke, judging from all the post I read, and your respond, it is clear to see that this system is definitely not user friendly.

As mention before the number I was instructed to call does not works in my country. 

Why can't McAfee call me? Why can't the moderator email me the solution to my problem or assigned someone ( not virtual help)?

McAfee makes it so easy to purchase their products, yet so difficult to refund/modified/help their customers.

By the way, here is my second  reference number 2853893246

Looking forward for the help I deserve as a customer.

Regards

LA

[Madhan]

Hello @Linton_1 

We are so sorry for the inconvenience caused. 

Due to nature of this incident, we  will contact and help resolve your issue privately. I've sent you a private message. Please check and respond.

Regards,
Madhan M

[Linton_1]

Hello.

I tried replying using my Mcafee account.

If you did not received the message, please let me know. 

Regards

LA