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tanvi
Level 7

real time scanning..

my real time scanner was forst turning off on its on but dunno wat happened recently now it is showing dat it is on but when i right click n scan it shows me an error..

so now wat should do to run a scan n protect my laptop from viruses.. please do help me on this asap.

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11 Replies
JaiPrakash
Level 12

Re: real time scanning..

Hi tanvi,

Kindly provide us more details with regards to ;

What operating system ?

Did you have / currently have any other security software installed ?

Please run McAfee Virtual technician from here : http://mvt.mcafee.com and post us your session id

Regards,

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tanvi
Level 7

Re: real time scanning..

my operating system is windows 7. no i have nt installed any other security software.

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JaiPrakash
Level 12

Re: real time scanning..

Can you please update us if you still have the issue after running MVT , if not please run the same from the link in my previous post.

Also,  let us know the version details of your McAfee programs;

McAfee Security center :

Version

Aff id-

McAfee Virus scan :

Version :

DAT version

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tanvi
Level 7

Re: real time scanning..

McAfee Security center :

Version: 11.0

Aff id-105-538

McAfee Virus scan :

Version :15.0

DAT version:6481

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tanvi
Level 7

Re: real time scanning..

and even aftr running d mvt there is problem.. the same problem.. dat even if the real time scanner is on while doin the right click scan it is showing an error.. running mvt wasn't useful at all..

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Dinz
Level 16

Re: real time scanning..

Hi tanvi,

Kindly try the below steps and keep us posted on the status ;

Open Internet exploerer click on Tools – Click on Internet Options

Click on the tab – Advanced – Hit Reset (Which resets your Internet explorer)

Then open control panel – programs and features

Please go though the list here and uninstall if you have any other security software installed the PC (Which you might not be aware of)

Right click on M icon , and choose check for Updates

After its completed , Open security center

Click on About (Top right corner)

Check the DAT says 6481 or 6482

Try to run scan ,. If you still encounter an error : Please get back to us with a screen shot of the error .

Regards,

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tanvi
Level 7

Re: real time scanning..

i dint get u.. wich m icon r u talking about.. m icon on the mcafee security centre???

can u be more specific which m icon???

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tanvi
Level 7

Re: real time scanning..

and i did check for updates.. n yes my dat is showing 6482. but still while scanning its giving me an error..

its says that "an unexpected error occured during the scan. please click ok to go back to the home page and then try again later"

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tanvi
Level 7

Re: real time scanning..

N NOW AGAIN WHEN I DID CHECK FOR UPDATES.. ITS DID SOME KIND OF UPDATES

N NOW THE DAT IS SHOWING 6483

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