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gk6699
Level 7

real time scanning is always turned off.

real time scanning is always turned off. cant turn it on. i tried but some error seems to be occuring it started a few days ago.can anyone help me. i think theres something wrong with recent updates.

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1 Reply
Dinz
Level 16

Re: real time scanning is always turned off.

Hi gk6699,

Perform each of the steps below to enable Real-Time Scanning in the SecurityCenter. If Real-Time Scanning will not start or becomes disabled again, continue to the next step.


Step 1 - Run an UpdateRight-click the M icon in your taskbar and choose Check for Updates...

Step 2 - Enable Real-Time Scanning in SecurityCenter

  1. Double-click the M icon in your taskbar. 
  2. Click Navigation and select the Real-Time Scanning link.
  3. Click Turn On.
    NOTE: The Turn On button will be available only when Real-Time Scanning is off.
  4. Return to the main SecurityCenter page and verify that Real-Time Scanning remains on.
  5. Close SecurityCenter.


Step 3 - Run McAfee Virtual Technician (MVT)
McAfee Virtual Technician (MVT) is an automated self-healing tool that can diagnose and fix many problems related to Internet Security Suite.

Go to http://mvt.mcafee.com and follow the prompts to install and run MVT.  If MVT discovers any problems, allow it to repair those problems and attempt to enable Real-Time Scanning again.


Step 4 - Download and run the oas-disabled-fix.cmd utility

  1. Download and save the utility from the link below to your desktop:
    http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd
  2. Double-click the oas-disabled-fix.cmd tool.
    NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.
    If you receive the error StopService: Unable to open service McShield via SCM (5), press CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.
  3. Restart your computer and ensure that SecurityCenter shows that Real-Time Scanning is enabled.


Step 5 - Check for third-party security softwareOther security software may cause a conflict with your McAfee Security Suite. For instructions on how to
remove incompatible third-party applications and a list of many incompatible products, see article TS100914 for 2010 products and article TS101083 for 2011 products.

After you have removed any incompatible software and restarted your computer, enable Real-Time Scanning in SecurityCenter.

Step 6 - Remove and reinstall your McAfee Security SuiteFor details on removing and reinstalling your McAfee Security Suite, follow the instructions in FAQ article TS100507.

If your Real-Time Scanner is still disabled, you wil need to contact Technical Support: http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

Regards,

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