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Level 7

real time scanning is always turned off.

real time scanning is always turned off. cant turn it on. i tried but some error seems to be occuring it started a few days ago.can anyone help me. i think theres something wrong with recent updates.

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Level 16

Re: real time scanning is always turned off.

Hi gk6699,

Perform each of the steps below to enable Real-Time Scanning in the SecurityCenter. If Real-Time Scanning will not start or becomes disabled again, continue to the next step.

Step 1 - Run an UpdateRight-click the M icon in your taskbar and choose Check for Updates...

Step 2 - Enable Real-Time Scanning in SecurityCenter

  1. Double-click the M icon in your taskbar. 
  2. Click Navigation and select the Real-Time Scanning link.
  3. Click Turn On.
    NOTE: The Turn On button will be available only when Real-Time Scanning is off.
  4. Return to the main SecurityCenter page and verify that Real-Time Scanning remains on.
  5. Close SecurityCenter.

Step 3 - Run McAfee Virtual Technician (MVT)
McAfee Virtual Technician (MVT) is an automated self-healing tool that can diagnose and fix many problems related to Internet Security Suite.

Go to and follow the prompts to install and run MVT.  If MVT discovers any problems, allow it to repair those problems and attempt to enable Real-Time Scanning again.

Step 4 - Download and run the oas-disabled-fix.cmd utility

  1. Download and save the utility from the link below to your desktop:
  2. Double-click the oas-disabled-fix.cmd tool.
    NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.
    If you receive the error StopService: Unable to open service McShield via SCM (5), press CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.
  3. Restart your computer and ensure that SecurityCenter shows that Real-Time Scanning is enabled.

Step 5 - Check for third-party security softwareOther security software may cause a conflict with your McAfee Security Suite. For instructions on how to
remove incompatible third-party applications and a list of many incompatible products, see article TS100914 for 2010 products and article TS101083 for 2011 products.

After you have removed any incompatible software and restarted your computer, enable Real-Time Scanning in SecurityCenter.

Step 6 - Remove and reinstall your McAfee Security SuiteFor details on removing and reinstalling your McAfee Security Suite, follow the instructions in FAQ article TS100507.

If your Real-Time Scanner is still disabled, you wil need to contact Technical Support:


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