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jmar
Level 7

re-install problem

OK, so when I boot up my laptop, I get a message saying that I need to reinstall McAfee.  I went to msn, logged on and then clicked "install" I got through most of the installation process and then when I got a window saying "downloading virus protection information" or something to that extent, the window disappeared.  I then pressed the download button again and then when it got the the downloading information part again, I got a window popping up that said unable to continue installation message undefined.  So do I need to do things differently then pressing "install"  is there a "re-install" button that I am somehow overlooking, or am I going to need to bite the bullet and get virus removal? 

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4 Replies
ConorD62
Level 12

Re: re-install problem

So you are saying McAfee needed to install, and it was installing then an error came up, and it's not working now, or?
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jmar
Level 7

Re: re-install problem

Yeah, when I get on my computer the window says, "system damaged"  please reinstall.  It didn't work before I tried reinstalling it

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Peacekeeper
Level 20

Re: re-install problem

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Dinz
Level 16

Re: re-install problem

Hi jmar,

In-order to get more clarity on the problem, could you please provide us some of the below information;

What is the operating system of the computer ?
How is the computer connected to internet ? (dsl/wireless/cable)

Do you have any other security software installed ?

Please provide us with a screen shot of the pop up that you receive in the computer ?

Regards,

Dinesh K

McAfee Online Community Moderator

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