OK, so when I boot up my laptop, I get a message saying that I need to reinstall McAfee. I went to msn, logged on and then clicked "install" I got through most of the installation process and then when I got a window saying "downloading virus protection information" or something to that extent, the window disappeared. I then pressed the download button again and then when it got the the downloading information part again, I got a window popping up that said unable to continue installation message undefined. So do I need to do things differently then pressing "install" is there a "re-install" button that I am somehow overlooking, or am I going to need to bite the bullet and get virus removal?
In-order to get more clarity on the problem, could you please provide us some of the below information;
What is the operating system of the computer ?
How is the computer connected to internet ? (dsl/wireless/cable)
Do you have any other security software installed ?
Please provide us with a screen shot of the pop up that you receive in the computer ?
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