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"We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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I work in retail, doing tech services/support, and i have a subscription for McAfee Livesafe for the next four years. I'm part of the windows 10 insider build programs, where i beta test new versions of windows 10. I'm unable to install McAfee Livesafe on my PC. It stopped working 3 or 4 build ago, so i uninstalled it, and was unable to reinstall it. It gave me the "We couldnt install any of the security features included in your software" error message, and i've tried just about everything, MCPR, MVT, etc. and it refuses to install. Any ideas on how to get this up and running? I've tried just about everything that i know what to do.

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Reliable Contributor exbrit
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Message 3 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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The software isn't compatible with any Insider builds (aka Beta builds).  The fact that it used to work is coincidental.

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k3tg
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Message 2 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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Please review http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

Is there anything within that may have been overlooked?

Tom K3TG

McAfee Volunteer Moderator

Reliable Contributor exbrit
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Message 3 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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The software isn't compatible with any Insider builds (aka Beta builds).  The fact that it used to work is coincidental.

Reliable Contributor exbrit
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Message 4 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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Moved this to Consumer General as a better spot for it.

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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It's not that it worked once, its worked fine for the past 6 months at least. It was only until the newer builds that came out that it had issues.

Reliable Contributor exbrit
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Message 6 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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It's been a long standing policy for McAfee/Intel not to support software on "Beta" OS builds.  Insider builds are beta builds, so not supported.  If they worked for a while, good, but now you'll have to uninstall & find something else,  or use the built in Windows Defender and Windows Firewall.

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k3tg
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Message 7 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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Thanks for clarifying this issue and helping me to understand about the insider build. I already knew about McAfee Beta not being supported

Tom K3TG

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Reliable Contributor exbrit
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Message 8 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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You're welcome.

Reliable Contributor selvan
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Message 9 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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Hi ,

Register for the McAfee Beta program at https://beta.mcafee.com and have it installed on your Preview build. Note that this is purely voluntary and that Support is not available for McAfee Consumer beta.

Reliable Contributor catdaddy
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Message 10 of 17

Re: "We couldnt install any of the security features included in your software" (McAfee Livesafe) - Windows 10 Professional insider build 14915

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Good suggestion Selvan.  I personally forgot to recommend myself...

Keep in mind that the (AV Cloud) uses the Windows Firewall, opposed to the McAfee (Personal Firewall Plus).

McAfee® Beta Program | Legal Agreement | Home & Home Office Beta | McAfee

Cliff
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