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kkathy
Level 7
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Message 1 of 38

"The specified resource language ID cannot be found in the image McShield.dll"

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"The specified resource language ID cannot be found in the image McShield.dll:  The system cannot find the file specified."

My McAfee did an upate and now I'm getting the above error message whenever I open MSIE and whenever I open a new tab page.  How do I resolve this issue correctly?  (Hop;efully I am posting this in the correct discussion)

I have Window Vista Home Premium

MSIE 9

McAfee 11.6

Build 11.6.435

Last updated 10/25/2012

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justbs
Level 7
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Message 18 of 38

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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Windows 7, IE 9 -  I was having the "The specified resource language ID cannot be found in the image McShield.dll" error/notice issue also, tracked the problem to the McAfee "scriptproxy" add-in for MS IE, what I found was if I disabled this add-in, the notice did not happen; re-enable the problem came back... notice the scriptproxy was version 14.2.0.0, after disabling I went in to the McAfee console setting for "real-time scanning" and enabled "Scripts in Internet Explorer and FireFox.", checked the IE add-in again, it was still disabled, but the version was not verson 15.1.0.0, re-enable the add-in and it appears to be working fine at this time.

37 Replies

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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Yes I have the same issue but my OS is Windows 7.  It happened today (27Oct12) when I was bringing my son's PC up to date on a number of updates including BTNetProtect (McAfee), Adobe, Microsoft and Java.  On restart I noticed the McAfee shield icon in the active toolbar had the red wrning on it.  On opening it, it said the Realtime Scanning was off.  I clicked to turn it on and it gave the error pop-up you mention.It rported that tice and then after that when I trioed to turn realtime scanning on it would revert to off a second or so later.  I restarted the PC and logged on as administartor instead. Realtime Scanning stayed on for about 10 mins but then turned istelf off, now it refuises to stay on for morethan a couple of seconds.

Anyone else sufering after today's update?

exbrit
Level 21
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Message 3 of 38

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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Run the virtual technician and see if it finds and fixes it:  http://mvt.mcafee.com/

If not I suggest opening a case with Technical Support - it's free and linked under Useful Links at the top of this page.

Unless you want to go through Uninstalling via Control Panel, running the MCPR cleanup tool, listed also under there, rebooting and reinstalling from your account.

Meanwhile if you have been using any registry cleaners please check if they have a restore button as this could be the result of their actions.

kkathy
Level 7
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Message 4 of 38

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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Thank you for your reply Peter.  I tried running the virtual technician before posting and I keep getting the message: "McAfee virtual technician installer has stopped working:  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  However, windows does not close the program... I have to press the "close" button to stop the hourglass.  

I tried to do the live chat but that does not work either.   I have not tried the "Phone Technical Support" as yet because I am not sure how long this will take so will wait until I know I can spend extra time at my computer.   I disabled my Malwarebytes Program too, just in case it was blocking or causing the issue, but that didn't change the results. Very frustrating.

exbrit
Level 21
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Message 5 of 38

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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Before you do try scanning the machine for malware.   See the last link in my signature below.   Try Malwarebytes Free and note that it can be downloaded, updated and run all in "Safe Mode with Networking" if necessary.   (That is reached by rebooting and tapping F8 repeatedly while it boots up and then selecting it on the ensuing menu, usually #2 there).

kkathy
Level 7
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Message 6 of 38

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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Hi Peter,

I have Malwarebytes, ran a scan it and it didn't find anything.  I disabled Malwarebytes temporarily and retried the virtual technician/Installer without success.  "The specified resource language ID cannot be found in the image McShield.dll: The system cannot find the file specified." This message still allows my internet pages to load once I click OK, so it's a nuisance.  ugggg...  I know for sure that it happened after a McAfee update because the problem began immediately after the update and (McShield.dll) that file name was modified/new/changed on the same date as the update. 

I meant to thank you for your replies too.   and also to mention that I have not done any registry cleaning etc....

Message was edited by: kkathy on 10/28/12 2:03:51 PM CDT
exbrit
Level 21
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Message 7 of 38

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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Oh you're welcome.  I just wish I had some ideas on what to do next.  I think your best approach now would be as I suggested above, opening a case with Technical Support - it's free and linked under Useful Links at the top of this page.

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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I had this happen to me yesterday when McAfee updated.  I tried virtual technician and it would not fix it.  I had the same things happening.  The red attention warning came up.  The real time scanning turned off and when I would go to put it on, it would only work for a few seconds before it kicked off again.  The live chat would not work either.  I did do phone assistance directly with McAfee and they took over my computer via remote, but they only had limited access.  They could not get it to actually take over completely, so over the phone, they were telling me what to push.  We finally got the real time scanning to stay on successfully.  Prior to calling, I also could not scan for a virus either because I was freaking out thinking that I had a virus when the red attention popped up.  I was on the phone with them over an hour.  That McShield message still pops up every time I open the internet browser.  I finally had to cut McAfee short because I had to go to work, and as long as I could get it to scan, at that point, I was satisified with that in my limited time.  It is still driving me crazy with that error message though when I open the browser, so if anyone finds out how to get rid of it, let me know!

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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I am having this exact same issue. If this issue has been resolved, please post instructions on what to do.

exbrit
Level 21
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Message 10 of 38

Re: "The specified resource language ID cannot be found in the image McShield.dll"

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As I suggested above, open a case with Tech Support.  It's free by phone or online chat and linked under Useful Links at the top of this page or right-click your taskbar icon, Get Help > McAfee Support Website.