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choc56
Level 7

purchaced mc afee total protection 2012 but having problems

i bought mcafee totoal protection in feb 2012...

uninstalled the old one and reinstalled this new disc...for 3 users

it has said twice that i have to activate it or im not covered on my pc - i have activated it numerous times ...and keeps saying my pc is at risk...and giving me a countdwon in days when i wont be covered....and that i must activate this product...

what ammi doing wrong....

my mcafee sheild is greay and not red and says im at risk

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2 Replies
exbrit
Level 21

Re: purchaced mc afee total protection 2012 but having problems

I would imagine that remnants of the old suite remained which are corrupting this.  Uninstall everything in the normal manner via Control Panel and then run the MCPR cleanup tool linked under Useful Links at the top of this page, reboot and then reinstall.

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Dinz
Level 16

Re: purchaced mc afee total protection 2012 but having problems

Hi choc56,

Please logon to your  McAfee account [http://us.mcafee.com/root/login.asp] and under subscription details ,  check if the current product is installed on more PC's than the amount of licenses you have subscribed for !

If yes, deactivate the unused PC and update McAfee .

Additionally, follow the instructions here : http://service.mcafee.com/faqdocument.aspx?id=TS100966 

Regards,

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