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mira14
Level 7

please help me

my trial version of total protection doesnt expired yet but i already install mcafree internet security 2011. it shows my installation is completed but when i check my antivirus it show mcafree total protection trial version.what should i do?? i tried to activate my internet security 2011 activation key but it show this message "You’ve entered a product key that’s already been used to redeem a McAfee product. If you’re trying to protect another PC, go to the PC you want to protect and download the product from your My Account page. If you need more help, contact Customer Service." i dont know what to do. can someone help me because i'm really blank right now

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7 Replies
amk
Level 7

Re: please help me

Did you purchase McAfee Internet Security or trying to install its trial version?

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mira14
Level 7

Re: please help me

i bought the mcafee internet security 3 users

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exbrit
Level 21

Re: please help me

You have a trial version installed but you now have a subscribed version - oine that you paid for?

It would be best to uninstall everything via Control Panel > Add or Remove Programs (XP) or Programs > Uninstall a Program (Vista and Windows 7)

Then run the MCPR cleanup tool listed under Useful Links at the top of this page and reboot

Then reinstall the new one from your online account.

To enter you key then go to: http://www.mcafee.com/mavw/retailcard

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mira14
Level 7

Re: please help me

thank you Ex_Brit for the reply..i will try it

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exbrit
Level 21

Re: please help me

Good luck.

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flogger
Level 7

Re: please help me

Mira you can probably call 1-800-937-2237, if you purchased the software, they could possibly walk you through.

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exbrit
Level 21

Re: please help me

Mira is in Malaysia so the 800 number doesn't apply unless she has access to a VOIP client but she can contact Technical Support via the link under Useful Links at the top of this page.

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