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vicstoer1982
Level 7

please help. McAfee Installer says "Internet conection unavailable"

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Hi,

i have been trying to install the newest mcafee internet security, but after a few hours its still not working!

McAfee Installer says: Can't proceed beacause there are problems with internet connection or mcafee downloadserver.

Computer: HP Pavilion dv9700 (x32)

computer’s operating system: windows 7 ultimate, Service Pack

computer connected to internet: Wireless, protected WPA2-personal

antivirus software installed on the computer: I had McAfee, it is passed for 2 days now

greetz

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1 Solution

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Dinz
Level 16

Re: please help. McAfee Installer says "Internet conection unavailable"

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Hi there,

Kinldy try the below steps before installation and let us know if you still encounter any issues.

Click on Start – click on Start search

In the open space type : Run and hit enter

In this open prompt type : drivers and hit enter

Among these folders search for folder that says : “etc”

From here right click on Hosts and select open with

Choose Notepad to open the file

Make sure that the last line of the host file is 127.0.0.1 and anything below that could be edited and save the host file accordingly

Run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe  and restart the PC

Run the McPreinstall tool from here: http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Logon to your McAfee account page : http://us.mcafee.com/root/login.asp and redownload your software

Kindly keep us posted if you still face any difficulties with the same.

Regards,

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3 Replies
Dinz
Level 16

Re: please help. McAfee Installer says "Internet conection unavailable"

Jump to solution

Hi there,

Kinldy try the below steps before installation and let us know if you still encounter any issues.

Click on Start – click on Start search

In the open space type : Run and hit enter

In this open prompt type : drivers and hit enter

Among these folders search for folder that says : “etc”

From here right click on Hosts and select open with

Choose Notepad to open the file

Make sure that the last line of the host file is 127.0.0.1 and anything below that could be edited and save the host file accordingly

Run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe  and restart the PC

Run the McPreinstall tool from here: http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Logon to your McAfee account page : http://us.mcafee.com/root/login.asp and redownload your software

Kindly keep us posted if you still face any difficulties with the same.

Regards,

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vicstoer1982
Level 7

Re: please help. McAfee Installer says "Internet conection unavailable"

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Thanks Dinz, you're my hero !

Finally it works perfectly!

Dinz
Level 16

Re: please help. McAfee Installer says "Internet conection unavailable"

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